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We (OK, Rebecca mainly) muse on our favourite online tools, knowledge management practices and where we want to take our technology.
Staying on theme for recent posts, we share a 2-part series written for LTN, by Oz Benamram, Chief Knowledge Officer at White & Case, and Louise Tsang, Research & Intelligence Manager at Greenberg Traurig.
Competitive intelligence, they point out, is a popular function in law firms.
A full-fledged program supports many crucial services, such as business development, talent recruitment, pricing and firm-wide growth initiatives. Although 83 percent of law firms have implemented CI programs, according to ALM Intelligence's Competitive Intelligence in Law Firms survey, only 21 percent of the firms surveyed had a comprehensive plan.
Recommendations. We all use them. More than that: we expect them. It is enough to be browsing an online store to start receiving recommendations based on what you have clicked. And how many of us have not clicked on Amazon or Netflix recommendations?
These are automated recommendations. They happen immediately and are based on your actions and history: what you view, what you buy and what you rate and how. The algorithms, of course are built and managed by human beings. But what if we skipped the middle step and humans provided the recommendations directly?
We have written previously about our use of Google Drive.
The newer versions of Drive allow for numerous add-ons you can install to facilitate various workflows or tasks. For the more DIY-minded amongst us, Digital Inspiration has created guidance on building your own Drive add-ons.
The November get together for ALLA - the Atlanta chapter of AALL - brought is a great presentation about competitive intelligence in law libraries, be that in law firms or schools.
For the law firm angle Louella Randall, Manager of Research Services, and John Jackson, Business Research Librarian, shared an overview of what the requirements are and how the work is managed at Sutherland Asbill & Brennan.